Does Intercom require cookie consent?

Consent is normally required when the tracker stores or accesses non-essential device information, collects analytics identifiers, powers advertising, records sessions, or transmits personal data before a user has opted in.

How does ConsentLens detect Intercom?

ConsentLens checks known network domains, JavaScript globals, script source patterns, and inline script snippets, then compares the matched tracker against the page load timing and consent banner state.

How often does Intercom fire before consent?

In the latest public ConsentLens scan dataset, 0% of sites where Intercom was detected fired it before consent.

CRMMedium consent risk

Intercom GDPR compliance and consent risk

Intercom provides live chat and customer engagement. This page combines ConsentLens detection rules with live public scan data so you can see how often Intercom appears, whether it fires before consent, and which compliance issues it tends to create.

Scan your website View global tracker stats

Of scanned sites

3 of 384 public sites include Intercom.

Fire before consent

0 detected sites fired it before a user could consent.

Seen after rejection

No post-rejection evidence found in public scan data.

MEDIUM

Consent risk

CRM tracker classified from ConsentLens tracker database.

How ConsentLens detects Intercom

Domains

widget.intercom.io
js.intercomcdn.com

Globals

window.Intercom

Script patterns

intercom.js

ConsentLens combines these signals with request timing. If Intercom sends a data request during the first 500ms of page load, it is treated as a pre-consent tracking risk and connected to the relevant scan evidence.

Common compliance issues

Advertising / remarketing trackers detected

Pre-consent tracking guide Cookie consent requirements How scoring works

Example public scans detecting Intercom

Domain	Score	Consent timing
mobisystems.com	73/100	No early fire
gravelsoft.com	78/100	No early fire
biostemtechnologies.com	78/100	No early fire